Question 1

Do you ship internationally?

Accepted Answer

Yes, packages can be sent to anywhere in the world.

Question 2

What are the shipping costs?

Accepted Answer

The shipping costs depend on the volume of the shipment. The following rates can be used for reference:

Netherlands Shipping:
Mailbox: € 4,95
Package: € 6,95

EU Shipping:
Mailbox: € 11,00
Package up to 2KG: € 12,50
Package up to 5KG: € 22,00

International Shipping:
Mailbox: € 21,00
Package up to 2KG: € 26,00
Package up to 5KG: € 56,00

Your order can generally fit through the mailbox if you have less than 20 Booster Packs to be shipped. Anything over 20 Packs, or other items such as ETB's, Collection boxes etc. will have to be shipped in a package.

Question 3

Where are the packages being shipped from?

Accepted Answer

Everything is packed and shipped from The Netherlands.

Question 4

Will Track & Trace be provided?

Accepted Answer

Yes, Track & Trace is provided for all kinds of shipments.

Question 5

Where does donated bulk go to?

Accepted Answer

Upon requesting your shipment, you have the option to donate your bulk. When donating bulk, you can request Mailbox Shipment, reducing shipping costs. The donate bulk will then be used for community purposes such as giveaways, charity donations, or given to viewers that need to complete their set.

Question 6

How do I get my cards?

Accepted Answer

If you have your cards stashed here, you can request them for shipment at any point. You will not be charged for shipment during the purchase of any TCG products, unless you add "Shipping" to your order. Simply click here to request your cards for shipment, and you will receive a Track & Trace.

Make sure you select the correct shipping size, anything above 20 Booster Packs should be selected as a package.

Question 7

What happens when a package is damaged or missing?

Accepted Answer

An escalation process will be started through the carrier to investigate what happened with the package. Although Pikoba is not responsible for any damage or loss, best efforts will be taken to resolve the issue.

For lowering the risks of losing a valuable shipment, insured shipping is advised. For very high value orders or cards, it is recommended to pick it up in person.

Question 8

Which carriers are being used?

Accepted Answer

For the majority of orders, PostNL is being used as carrier.

F.A.Q.

What is Rip & Ship?

How does Rip & Ship work?

What are the benefits of Rip & Ship?

How do I participate?

What are the benefits of creating an account?

How long can I store my cards?

General

Do you ship internationally?

What are the shipping costs?

Where are the packages being shipped from?

Will Track & Trace be provided?

Where does donated bulk go to?

How do I get my cards?

What happens when a package is damaged or missing?

Which carriers are being used?

Shipping

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